A clean-out is an opening into your private sewer line that may be used to clear your service line in the event it becomes clogged. These clean-outs should be located up near your house or in your front yard near the property line. On newer homes there will be a clean-out located in both locations. If caps are broken or missing, rainwater and debris pour into the sewer system through these openings in your private line. This water flows to the Wastewater Pumping stations and is then conveyed to the Treatment Facility. This is a huge source of inflow/infiltration (I&I) into the City’s sewer system, and results in increased pumping and treatment costs.
If you have a broken or missing clean out call the Utility Customer Service at (386) 986-2360 and the Utility will repair or replace the clean out at no expense.
If you do not know where your clean-out is located it is very important that you find and expose your clean- out to allow access to inspect your line in the case of a blockage and for the Utility to be able to access your service for cleaning. If you experience a sewer backup and the Utility can’t access your service due to a buried or missing clean-out we will not be able to determine if the blockage is on the private side or City side of the service and you will be instructed to call a plumber at your expense.
If you experience a sewer backup in your home always call the Utility Customer Service at (386) 986-2360 prior to calling a plumber.
This information and more on this topic can be found at Palm Coast City Connect Site https://www.palmcoastgov.com/government/utility/wastewater